Astea International, Inc.

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Astea Corporate Brochure Product Suite: Astea Marketing Leverage marketing campaign information Astea Sales Sales force automation Astea Field Service World-class field service automation and management suite Astea Depot Repair Full-service depot repair/calibration activity management. Astea Professional Services Professional services contracts, projects, time and resource management Astea Contact Center Comprehensive call center and customer support suite Astea Mobile Extend service information into the field via laptops, pagers, PocketPC, SMS White Papers: The Service Lifecycle Management Approach Strong Customer Relationships Result In Profits in the Service Industry Service Lifecycle Management: Aftermarket Should Not Mean Afterthought Automate to increase revenue and market share or yield to those that do. Service Lifecycle Management (SLM) drives a new opportunity for rapid returns on IT investment. Process-Driven vs. Data-Driven CRM This white paper discusses the differences between process- and data-driven CRM systems, and the implications of each within business environments. CRM in Regulated Industries: The Overriding Influence of Product Service Nowhere are equipment and support services more intricately linked than in regulated industries. This white paper discusses the rising criticality of product service on revenue and market share, and the relationships of product service with other enterprise processes and industry regulation.
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