Do You Need to Generate Value in the Field?

The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just satisfy customers; instead we must learn ways to continuously delight our customers. In the world of service, value is often generated in the field. The technician, at a customer site, is a critical point of contact between a service company and its customers.

Key Takeaways:

• See how real-time mobility and optimization technologies are transforming the way companies enable service professionals to connect and interact with the back-office as well as share critical data across the enterprise. 
  
• Gain insights that will help you in building a business case that identifies and quantifies the operational and financial impact that these innovative technologies can have on your operations. 
  
• Hear real-world success stories from Greg Lush, Chief Information Officer of The Linc Group, LLC. Linc is one of the nation’s most successful single source providers of high value facilities management and building systems services. Learn how the organization is is optimizing people, processes and technology to deliver best-in-class service, improving customer satisfaction and boosting customer retention.