Is your service organization looking to increase profits
and improve SLA compliance?

Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, Best-in-Class organizations are leveraging automation and mobile solutions to improve workforce productivity, capture more accurate information about service and equipment performance, and create complete links within the service delivery chain. These findings are drawn from a July, 2007 survey of more than 250 field service professionals.

Best in Class service organizations that are leveraging mobile reported seeing:

• 67% first call resolution
• 69% service level agreement compliance
• 18% service profitability as a percent of service revenue
• 5-hour average mean time to repair
• Technicians complete average 5 work orders per day
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