White Papers

MAXIMIZE SERVICE PROFITABILITY

Astea’s COO Explains: How to Use the CX to Boost Profits

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What’s new in the service industry? As the global service industry thought leader, Astea is committed to providing you with the latest educational tools and resources, including helpful white papers and reports. Stay updated on all the lastest field service industry trends!

Service Industry Whitepapers

Digital Transformation for the Service Enterprise
Overall, 100% of service leaders agree that it’s important to wade into the digital waters, but most are unsure of the destination or how to get there. In our research, we see that service leaders are beginning to take a more comprehensive view of what being a digital business means to their internal operations and the experience delivered to their customers.
 

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Benchmarking Medical Field Service Management and a New Generation of Integrated Solutions
In this 2018 Field Service Medical Report, see how medical field service leaders are taking on new challenges, market conditions, and client expectations with comprehensive technology adoption.
 

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Self-Service-Create Happy Customers & Reduce Costs
Helping customers help themselves — also known as “self-service” — has become a necessity in CX programs. This report will explore the reasons why that is, and will highlight the building blocks needed to achieve success in implementing self-service.
 

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6 Steps to Make Your Field Service More Profitable
By thinking of field service automation as the foundation of a holistic approach to profitability, FSOs can remain competitive in a market that is increasingly focused as much on value and quality as it is on efficiency and cost. How can you do this? Focus on the three key pillars of the field service value proposition.
 

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Augmented Reality: Far from a Gimmick When it comes to Field Service
Augmented reality (AR) and virtual reality (VR) are beginning to have their day in the realm of consumer products, but these technologies were really meant for business purposes, such as service. This report explores the business challenges that AR/VR can be used to address, and where your firm will see the most benefits.
 

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