Astea’s COO Explains: How to Use the CX to Boost Profits
Chief Executive Officer and ChairmanZack founded Astea in 1979, and continues to serve as president, CEO and chairman. Under his leadership, the Company has grown from a consulting firm specializing in field service to a dominant provider of service-centric CRM solutions. In addition to setting corporate direction, Zack oversees operations and plays an active role nurturing relationships with key customers, partners and investors worldwide. His reputation as an industry pioneer is the result of his extensive background in applications and professional services. Prior to Astea, Zack held senior executive positions with such leading companies as Gould Electronics, Bechtel and General Signal. He holds both a Bachelors and a Masters of Science in Electrical Engineering from the University of Maryland.
Director Mr. Siegel is the newest member of the Astea Board of Directors. In 1983, he founded Siegel Management Company, a strategy consulting and investment banking advisory for a diverse client base, principally middle market firms. His expertise and experience had been utilized by growth companies, public market and acquisition candidates, industry consolidators and turnarounds alike. He also serves on the Board of NCO Group (NASDAQ: NCOG) and PSCInfoGroup. An established author, he has been a lecturer in management at the Wharton School for over twenty years. Mr. Siegel is a magna cum laude graduate of the University of Pennsylvania and received an MBA from the Wharton School with honors.
Director Joined the Board of Directors in April 2013 and is Chairman of the Audit Committee, as well as a member of the Compensation Committee and the Governance Committee. He was the Executive Vice President and Chief Financial Officer of eResearch Technology Inc. from July 2008 through December 2012. eResearch Technology Inc., based in Philadelphia, is a global provider of high-quality patient safety and efficacy endpoint data collection solutions for use in clinical drug development and was publicly traded on NASDAQ until its acquisition in 2012 by Genstar Capital. Prior to that from 2003 through December 2007, he was the Executive Vice President and Chief Financial Officer of Neoware, Inc. Neoware, Inc. was based in King of Prussia, Pennsylvania and was publicly traded on NASDAQ until its acquisition by Hewlett Packard in 2007. Neoware, Inc. was a provider of products, software and services for the thin client segment of the server based computing market. Prior to Neoware, Inc., Mr. Schneck held a number of additional executive positions in both financial and operational roles at various Philadelphia area technology companies. Mr. Schneck began his career as a CPA with KPMG in Philadelphia from 1977 to 1986. Mr. Schneck holds a B.S. in accounting from West Chester University, and is a Certified Public Accountant. Our Board of Directors believes that Mr. Schneck is qualified to serve on our Board of Directors because his extensive experience understanding the financial aspects of technology companies, as well as the reporting requirements of public companies, together with his operational experience, is an important perspective for the Board of Directors.
Director Joined the Board of Directors in July 2014 and is Chairman of the Nominating and Corporate Governance Committee of the Board as well as a member of the Audit Committee and the Compensation Committee. Mr. Simon was the founder and president of Atlantic Books from 1975 through 2012, a chain of discount book stores located on the East Coast of the U.S. He is currently involved in real estate and marketing ventures as an investor. Mr. Simon obtained a Bachelor of Science degree in Business Administration from American University in Washington, D.C.