Astea’s COO Explains: How to Use the CX to Boost Profits
Chief Executive Officer and Chairman
Zack founded Astea in 1979, and continues to serve as president, chief executive officer and chairman of the board. Under his leadership, the Company has grown from a consulting firm specializing in field service applications to a dominant global provider of service-centric CRM solutions, integrating all customer-facing business processes for companies that manage mission critical assets. In addition to setting corporate direction, Zack oversees daily operations and plays an active role in nurturing relationships with major customers, partners and investors worldwide. His reputation as an industry pioneer and visionary is the result of his extensive background in applications and professional services. Prior to Astea, Zack held senior executive positions with such leading companies as Gould Electronics, Bechtel Corporation and General Signal. He holds a Bachelor of Science and a Masters of Science in Electrical Engineering from the University of Maryland.
Chief Financial Officer and Treasurer
Rick Etskovitz joined Astea International in June 2000, when he was elected chief financial officer and treasurer. Responsible for the firm’s financial planning, investor relations, and executive guidance to help drive corporate performance, Rick brings to his position 25 years of experience in financial management and reporting. A certified public accountant, he previously served Astea for seven years as the engagement partner from an independent accounting firm. Before beginning his career in private practice, Rick was part of the financial management team at DuPont where he held responsibilities for Mergers and Acquisitions, Financial Planning, Corporate Accounting and Benefits. Rick received his Bachelor of Science from the Pennsylvania State University and his Masters of Business Administration from the Wharton Graduate School at the University of Pennsylvania.
Chief Operating Officer
David joined Astea in August 2015 with extensive experience as a senior manager in technology service companies and is a nationally respected thought-leader in the areas of business intelligence, enterprise performance management, information management, big data and analytics. He helps organizations leverage information—providing both the technology and methodology necessary to create, understand and utilize it to improve performance. He has led some of the most complex information-driven initiatives for today’s leading brands and has been listed as a thought-leader by the American Management Association, Business Finance Magazine and Consumer Goods Technology Magazine. He is a published author, speaker and writer for national magazines. David graduated from Monmouth University. He earned his MBA from Rutgers University and was a regular army officer in the 10th Mountain Division.