Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium
Astea will showcase Alliance Enterprise™ and Astea COO will host workshops on growing service revenue
CHICAGO, IL (September 17, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions, announced today that it is showcasing Alliance Enterprise™, the newest version of its service lifecycle management platform at The Service Council’s Smarter Services™ Symposium which starts today, September 17, at The Westin Chicago River North in Chicago, Illinois. Additionally, Astea COO David Giannetto and numerous Astea clients will be facilitating interactive workshops and panels in the Service Growth research track.
“It’s been several years since the official end of the recent economic downturn and we now see organizations beginning to switch from a cautionary mindset to one of business expansion,” said Emily Hackman, director of global marketing at Astea International. “The desire for growth needs to be matched with investments in technology and innovation. With the release of Alliance Enterprise, Astea is poised to help customer service-focused companies adopt future-proof technology that has built-in best practices from our nearly 40 years of service management expertise and acumen.”
Conference attendees, be sure to catch the following Service Growth track sessions presented by Astea:
- “SUPPORTING NEW REVENUE GENERATING OPPORTUNITIES”
- Monday, September 17, 4:15 – 5:00 pm CT
- “INSTALLED BASE MANAGEMENT: GETTING A CLEARER PICTURE”
- Tuesday, September 18, 3:30 – 5:00 pm CT
- “SELLING PREDICTIVE SERVICE”
- Wednesday, September 19, 10:00 – 11:00 am CT
Alliance Enterprise is the most transformative software version release to date for Astea’s flagship product. It introduces to the field service industry an entirely new perspective on how an enterprise-grade technology can unify the increasingly complex ecosystem in which service-driven companies must operate. Alliance Enterprise puts powerful capabilities into the hands of non-technical users via a new process flow engine that offers graphical, drag-and-drop functionality to modify application workflow. These workflows allow service organizations to create a unique combination of processes that reflect the nuanced way leaders think about serving their customers, balancing costs versus service-levels, differentiating their customer’s experience and managing profitability.
“I am extremely impressed with the new version of Astea’s full lifecycle solution for service organizations—particularly the enhanced and user-friendly process flow functionality,” said Greg Gibbs, vice president of global customer transformation at The Service Council. “Astea has brought it all together in one intuitive application.”
To learn more about Alliance Enterprise, request an online demonstration.
About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world’s best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.
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