Meet Astea's North America Team at Field Service Palm Springs 2019

4/25/2019 / Field Service / News & Events / Katia Loboda

Astea to showcase its updated field service management and mobility platform at Field Service Palm Springs April 23 – 26

Astea’s North America team is proud to participate at Field Service Palm Springs 2019 on April 23-26 in Palm Desert, CA. This year’s key themes will focus on 1)leveraging IoT, Big Data and AI to provide better service and customer business outcomes, 2)Managing the technician shortage with better technology and 3)increasing service revenue by understanding what the customer wants and building new service offerings to match that. We will be showcasing the newest version of our award-winning Alliance field service management and mobility platform, Alliance Enterprise Spring 2019, at Booth #201 and Kiosk #W3.

“Large, complex service organizations need comprehensive capabilities that can address their multidimensional needs,” said Emily Hackman, Director of Global Marketing, Astea International. “These companies typically do not have a holistic picture of the customer experience because each department uses a different system. Our platform gives them a complete, unified service environment in which to operate and extends powerful capabilities to service stakeholders through native mobile apps designed specifically for customers, field service technicians and supervisors, partners and vendors, and now warehouse workers. The Spring 2019 release also streamlines integrations to external systems, helping service companies share meaningful data across multiple platforms, improve customer response times and make faster, more informed decisions in order to react quickly to changing market needs.”

Some of the new features include:

  • Enhanced Integration Capabilities
  • New and Improved Scheduling Functionality
  • New and Improved Mobile Applications

Visit our booth and be one of the first to see our newest mobile apps for Customers, Field Service Managers and Warehouse workers and see how easy it is build integrations and automated workflows with our new ‘low-code toolkit’!

Conference attendees, take inspiration from Astea Managing Director John Hunt during his Chairperson’s Address on Thursday morning and don’t miss his two panel moderations on:

  • Expanding Your Digital Platform for Greater ROI
  • Moving Into the Next Phase of Augmented Reality

To learn more, request a private demo.

Follow us!

MAXIMICE LA RENTABILIDAD DEL SERVICIO

Explicaciones del Director de Operaciones de Astea: cómo usar el CX para aumentar las ganancias

Podcast gratuito