Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation
The expectations and demands of today’s customers continue to increase rapidly. They expect improved uptime, better first-time fix rates, and faster response times. To exceed these demands, field service organizations (FSOs) are leveraging new processes and technologies to adopt a more proactive approach to service.
One emerging technology in particular that enables this approach is the concept of remote equipment or asset monitoring made possible by the expansion of the Internet of Things (IoT). In fact, according to Gartner, there will be a little over 20 billion connected devices by the year 2020. Regardless of the number, one thing is for sure, billions of relationships will be formed between people, people and things and just things in every industry.
Today’s availability of low-cost sensors coupled with the advent of cloud computing and robust analytics technology, enables FSOs to utilize remote monitoring in ways that weren’t possible before, generating a real return on investment (ROI).
In our recent Astea-authored eBook, Emily Hackman, Director of Global Marketing, discusses how IoT solutions can generate a real return on investment (ROI) through operational improvements, increased competitiveness, and creation
of new revenue models.
Download the Astea whitepaper “Field Service and the IoT” to learn how your organization can leverage IoT to:
- Overcome the biggest IoT challenges
- Improve remote resolution rates by 41%
- Reduce operating and SLA costs
- Increase asset uptime by 9%
- Create new revenue opportunities
- Improve SLA performance
- And more