In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software.
Field service management (FSM) technology is critically important to any service-driven industry’s success, but perhaps never more so than within the medical device industry. To maintain stringent compliance and meet growing customer expectations, industry leaders turn to software that can provide improved field worker productivity while remaining agile enough to respond to regulatory changes.
Download this new infographic on “Benchmarking the Medical Device Industry’s FSM Technology Adoption in 2018” to see some of the latest industry trends, including these highlights:
- 72% of organizations believe medical field service has either an indirect or critical impact on patient satisfaction
- 50% of organizations claim customers will demand outcome-based service contracts within the next two years
- 77% of organizations have adopted FSM tech solutions to address Knowledge Management issues