"Mastering Customer Experience" from Field Technologies

10/11/2018 / Digital Transformation / Field Service / News & Events / Gabby Aldinger

In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience.

Competition in the field service industry is heating up. So, what is your competitive differentiation — why would customers want to use your services versus your competitors’? According to Field Technologies’ recent report, the best way to set yourself apart is by providing a superior customer experience.

Astea International proudly sponsored the recent report, entitled 5 Essential Technologies for Mastering Customer Experience“. The report discusses key technologies that can help improve the customer experience you provide. It’s crucial that Field Service Organizations (FSO’s) take the time to communicate their customer experience objectives to their employees and listen to what they have to say.

To learn more, download this special report from Field Technologies:

The full report includes helpful articles, such as:

  • Mobility Is A Field Technician’s Lifeline
  • Optimized Scheduling Has Become A Necessity
  • Knowledge Management Fosters Capable, Confident Field Technicians
  • Today’s Customers Expect Visibility And Self-Service Capabilities
  • IoT Enables The Shift To Predictive Service

To learn more about how Astea’s field service management technology helps service organizations improve their customer experience, click here.

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