HORSHAM, PA (July 26, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions, announced today that NSC Global, a multinational IT services company, has selected the Astea Alliance™ cloud-based field service management and mobility platform to unify, optimize and grow its complex international service operation. NSC Global fulfills service requests from its clients around the globe by leveraging an intricate mix of resources that includes direct employees and online work markets.
“We pride ourselves on being able to deliver the right people with the right skills anywhere in the world to ensure that our customers’ technology is always available,” said NSC Global’s Head of Global Field Engineering Services, Dustin Miller. “To achieve this, we use direct and contingent technicians, so finding a service management solution that could connect all our workers across multiple countries on one platform was extremely important to us. The dynamic scheduling capability of Astea Alliance and the platform’s integration to ADP’s WorkMarket® will help us ensure the uptime of our customers’ technology, which is our number one priority.”
NSC Global provides world-class IT support to global companies through thousands of geographically-dispersed field service employees speaking 40 different languages on all seven continents. NSC Global selected Astea Alliance because unlike other service management solutions, Astea’s technology is robust enough to support its multi-country, multi-currency, multi-language service operation.
Another key selling point for NSC Global was Alliance’s advanced dynamic scheduling capability that empowers the company to optimize schedules across its diverse, complex technician workforce. The Alliance Dynamic Scheduling Engine enables NSC Global to pick the best and most cost-effective mix of its direct employees and contingent workers, who are leveraged via Alliance’s integration to the ADP WorkMarket online service provider marketplace. Additionally, Alliance gives all technicians access to real-time data, empowering them to deliver a seamless customer experience that lives up to the company’s high quality standards.
NSC Global’s rapid growth necessitated a partner like Astea that can provide guidance on how best to deploy a new service management solution quickly. Since Astea has nearly 40 years’ experience supporting complex, service-driven companies, all those best practices are built into the Alliance platform, which helps NSC Global assure that its technicians will be highly utilized, its SLAs will be met, and its business growth will be supported.
“In addition to helping service companies drive even higher levels of customer satisfaction and profitability, we also provide the guidance and agility that they need to achieve a sustainable, value-oriented business model,” said Astea Chief Operating Officer David F. Giannetto. “NSC Global understands that in order to compete successfully in today’s global economy, you have to be proactive, anticipate your customers’ needs and most importantly, add value to their business. We’re proud to help NSC Global be the kind of partner that large organizations can trust to manage their global IT and deliver real commercial advantages.”
About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world’s best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.
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© 2018 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. WorkMarket, an ADP Company, is a registered trademark of ADP, LLC.
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