Astea’s COO Explains: How to Use the CX to Boost Profits
The field service landscape is shifting. It is no longer enough to just satisfy customers. Instead, we must learn to continuously exceed customer expectations, and make our service delivery experiences delightful.
As a pioneer of service industry software solutions, Astea knows that integrating all mission-critical operations is the path to delivering value. Instead of relying on different programs to run different aspects of your business, you can use one software platform to manage all operations. With the right service software solution, the following business operations can be unified and accessed seamlessly from a web browser or mobile app:
With the right software management system, you will be in a position to strengthen your company’s value offering. Astea’s industry experience and portfolio of field service software solutions make us the ideal partner to help you take advantage of technology, and thrive in this competitive field.
Whether you have 50 technicians or thousands of technicians, we have the field service solution to help your business stay ahead of the curve. Informed by 40 years of experience in field service IT, Astea has built industry best-practice into our software. By adopting Astea’s service industry software, your company will be able to optimize workflows, improve communication, and reduce errors.
It can be challenging for a large enterprise to quickly adapt to new business environments and shifting customer needs while maintaining a high level of customer satisfaction. Our flagship field service management software platform, Alliance Enterprise, delivers customizable solutions that enable you to do just that. Alliance Enterprise helps field service companies eliminate inefficiencies in their workforce and improve customer management. Key benefits of this solution offering include:
Small businesses often require a more simple, cost-effective software solution, but still, need the power to centralize unconnected systems and automate tedious manual tasks.
We created FieldCentrix precisely for this purpose! FieldCentrix is an intuitive, user-friendly field service solution for small to medium-sized businesses. This field service software helps SMBs to:
When deploying a software solution that integrates nearly all business operations and impacts all employees, change management is key to success. Astea wants you to realize the full potential of your investment. That’s why our Professional Services Department is available to partner with your internal project team to help your company implement its service software solution.
Our highly skilled professionals will set you up for success by assisting with:
With unmatched expertise in field service IT, Astea is ready to help catapult your company to the cutting-edge of the service industry. Take advantage of purpose-built software to deliver a better experience to both your workforce and customers.