Astea’s COO Explains: How to Use the CX to Boost Profits
The service landscape is shifting. It is no longer enough to just satisfy customers; instead, we must learn ways to continuously delight our customers. World-class service companies know that an integrated approach that ties call centers, depots, field service, sales and office personnel together provides the most value to their customers. With Astea’s portfolio of field service solutions, we can provide the comprehensive service lifecycle management information backbone that you need to survive in this competitive and dynamic environment.
Whether you have 50 technicians or thousands of technicians, we have the optimal solution to meet your requirements. Astea helps companies leverage and adopt industry-proven, best-practice processes and workflows based on nearly 40 years as the field service technology leader.
It can be challenging for a large enterprise to quickly adapt to dynamic business environments and shifting customer needs while maintaining a high level of service. Our flagship field service management software platform, Alliance Enterprise, delivers customizable solutions that enable you to accelerate revenue growth, gain proactive insight to customer interactions, improve customer satisfaction and experience, and lower total cost of ownership.
Small business users often required a simpler alternative to broader, more comprehensive service management software, but still required a feature-rich solution. We created FieldCentrix, a solution to offer that alternative – a simple, intuitive, and user-friendly field service solution for small to medium-sized businesses. We are helping small and midsize companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction.
Astea wants you to get the most out of the products you purchase. That’s why our professional services encompass planning, prototyping, and implementation for the specific needs of your organization. Whatever you need to help refine a service operation, promote service revenue growth, or to increase your customer’s experience, we are committed to providing.