Mobile Field Service

MAXIMIZE SERVICE PROFITABILITY

Astea’s COO Explains: How to Use the CX to Boost Profits

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When you send technicians into the field, you need to seamlessly connect them with back office, management and dispatch, all while empowering your team to share resources and provide the best service possible to your customers. You need mobile applications specifically designed for field technicians, third party subcontractors, management and customers. This type of complex mobile field service operation requires a mix of mobile apps that are both intuitive and customizable, so users young and old will readily adopt them. The Alliance mobile workforce software suite offers user-friendly mobile apps for all your service stakeholders:

  • Alliance Mobile Edge – award-winning mobile field service application for field technicians
  • Alliance Vendor Mobile – streamlined version for third-party and contingent field technicians
  • Alliance Customer Portal and Mobile App – Deliver a custom-branded, convenient and easy-to-use self-service portal and mobile app where your customers can see a 360 degree view of their service relationship and other capabilities: chat, appointment booking, shopping cart, reporting, customizable & more
  • Alliance Mobile Manager Workbench – Gives senior technicians, supervisors and managers the ability to do their job from the road
  • Alliance Mobile Business Intelligence – Graphical performance reports and other analytics are at the fingertips of your customers, field technicians and crew chiefs

A Robust, User-Friendly Mobile Field Service Application

Imagine a mobile field service platform with the capability to assign calls, initialize business intelligence reporting, track the performance of your service team and enable clients to engage with customer service agents—all in real time—from a single platform. That’s what you get from the latest version of Astea’s industry-leading mobile application, Alliance Mobile Edge™.

Astea’s cutting-edge mobility solution leverages the latest HTML5 technology to deliver a hybrid mobile solution with native capabilities. Alliance Mobile Edge operates with the latest devices in the market, including Android smartphones and tablets, iPhones, and iPads. Take advantage of the most powerful mobile solution designed specifically to accommodate field technicians, which will help you:

  • Increase user adoption
  • Boost technician productivity
  • Improve service margins
  • Increase contract profitability
  • Satisfy and delight end customers

From managing field service calls, to gaining valuable insights into service team performance, the Alliance Mobile Edge mobile field service platform has all you need to transition beyond simply co-existing in a competitive market, to rising to the top in industry visibility, productivity, and profitability.

Smart, Effortless Technology that Works Everywhere on Every Device

The look and feel of Alliance Mobile Edge is intuitive, user-friendly, and easy to learn. Familiar Google Material Design attributes help field techs quickly understand how to use the mobile workforce software for easy adoption and fast, on-the-job learning. Online or offline, the application manages data storage and synchronization, so the field technician doesn’t have to be concerned with connectivity. Uninterrupted service to customers is so important that Alliance Mobile Edge also includes a patent-pending capability that quickly restores all data in the event of a device failure.

Alliance Mobile Edge allows technicians to focus on their job—not on the technology that supports it—by offering technician-enhancing tools like:

  • Team and crew collaboration
  • “Google-like” knowledge base search results
  • Augmented reality
  • Artificial Intelligence
  • And more

These features of Alliance Mobile Edge help your engineers to:

  • Diagnose problems
  • Make repairs
  • Perform preventative maintenance
  • Share knowledge and resources
  • Resolve customer issues quickly

Ready to Transform the Way Your Business Approaches Mobile Solutions?

Astea clients appreciate more than ever, the multi-layered transformative effect that Alliance Mobile Edge creates within their business. In rapid succession, management witnesses technicians being able to focus on their job—not on the technology that supports it. With that pain point removed, leadership can seamlessly focus on where field service improvements need to be made, while simultaneously being able to track third-party commitments, all the while knowing that customers are receiving uninterrupted service.

If you’re ready to increase revenue; lower travel inventory carrying costs, and service delivery costs, and so much more, our Astea experts are ready to help you implement Alliance Mobile Edge today. Simply click here to get started; one of our Astea experts is looking forward to speaking with you.

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