Discover how to speed up your success in today’s marketplace.
To win business and gain an advantage over your competitors, your field service organization (FSO) must do more than meet service-level agreement obligations.
You must surpass your clients’ expectations and work more efficiently by using the vast amount of data at your disposal to fine-tune your service delivery as well as your customers’ experience.
If, like so many FSOs, you still struggles to extract actionable insights from mountains of unorganized data, Alliance’s business intelligence services can help.
Today, most FSOs collect data on a multitude of operations—so much, in fact, the information can become overwhelming when it isn’t properly organized and analyzed. Data not easily shared and locked in departmental silos remains an untapped resource.
For example: Gathering data on failed first-time fix percentages is a good start, but this data point alone isn’t all that useful. To drive that percentage down, your analysts need a more nuanced data set including not only repair percentages but also asset and customer histories, parts inventories, technician profiles, and more.
With this kind of rich dataset living on a single, easily accessible platform, your FSO will be able to see beyond problems to their solutions.
An unprecedented amount of information and service alternatives empower today’s customers. It’s more important than ever your FSO stay agile enough to respond to fast-paced market changes.
Regardless of industry, competitive maturity, or level of technology adoption, every FSO can drill down into data insights to keep closer tabs on service operations and maximize performance outcomes.
The business analytics services of the Alliance Enterprise platform give your team the information and insights they need to resolve problems before they occur, eliminate inefficiencies, and ultimately improve your quality of service.
By delivering business-critical data at the right time and in an accessible format, Alliance’s business intelligence tools help field service managers make informed decisions swiftly.
Thanks to Astea’s powerful business intelligence services, your FSO can improve field operations by:
After using Astea’s field service solutions, our customers report such metrics of success as:
When you give your team the business intelligence services they need to learn from your customers and past service experiences, they can apply robust data insights to today’s pressing problems, proactively planning better service outcomes and positioning your FSO for a more productive and profitable tomorrow.
Want to see what business analytics services can do for your service organization? Contact us today to learn how Alliance Enterprise Business Intelligence and Reporting can help drive your service enterprise to new levels of success.