Astea’s COO Explains: How to Use the CX to Boost Profits
The Astea Alliance Customer Portal and Mobile App reduces your company’s dependence on sales and service staff to conduct transactions that customers can perform faster themselves online and on-the-go. It also provides another channel to promote and sell more products and services to your existing base of customers. In addition to the convenience of online self-service that many customers today prefer, the Customer Portal on the Alliance Enterprise field service solution reduces costs, creating opportunity to increase margins, market share or both. Astea’s Advanced Learning System, end user personalization and other innovative features ensure highest levels of intuitive usability, functionality and productivity for customers and your organization. The Customer Portal supports multiple inquiry types and natural language interactions. Intelligent search and information retrieval rank responses by relevance. On your front line of service, the Alliance Customer Portal delivers fast, first visit resolutions by drawing on all existing knowledge stores to date, and continues to build knowledge with every customer use.