Field Service

MAXIMIZE SERVICE PROFITABILITY

Astea’s COO Explains: How to Use the CX to Boost Profits

Free Podcast

There has never been a more opportune time to join the current digital transformation in field service management. Astea Alliance Enterprise enables businesses just like yours by providing the necessary tools to innovate, collaborate, and provide real business value in an aggressively competitive market. Alliance Enterprise provides our field service customers a better platform that connects to more smart devices, leverages the latest cloud technologies, and encourages lower operating costs while boosting customer satisfaction and retention.

Field Service Connectivity Like You’ve Never Experienced

Alliance Enterprise encompasses expanded connectivity to scheduling resources, including the ability to connect to external schedule engines and incorporate appointments booked by your customers via our customer portal. This connectivity is made possible by integrated enterprise capability unique to Alliance field service management, enabling management to seamlessly create flexible business processes as needed. This includes:

  • Effortless message sending and instantaneous alarms for escalation purposes including mobile instant messages, browser pop-ups, SMS messages and more
  • Effective, Visio®-like graphical interface with drag-and-drop functionality where non-technical users can build new workflows and even new custom integrations
  • Ultimately greater connectivity as a result of flexible and customizable integrations provides a uniform voice to your customers—across sales, support, and service.

With Alliance field service software, technicians arrive at calls armed with customer and product-specific information and the inventory needed to resolve issues—real-time visibility to warranties, contracts and service histories, status and priorities of open calls, and more. The results: better service, reduced cost-to-serve (preempting unnecessary calls,) and increased asset utilization.

Field Service Management Software

Alliance Enterprise field service software supports all field service categories including equipment installations, break/fix, planned maintenance, and meter reading. Applications can also be integrated with equipment diagnostic systems for fully automated solutions.

As an added value, global time-zone support allows precise allocation and track and transfer issues while maintaining history and satisfying service level commitments.

Features

  • Easy-to-view customer service histories with state-of-the-art tools for problem-solving
  • Instantaneous, automatic assignment, location, and requisition of parts according to requirements for call fulfillment
  • Interactive graphics, calendars; drag and drop scheduling, and hierarchical configuration views/diagrams
  • Dependable escalation to alert staff and customers due to user-specific tolerances (order status, contracted SLAs, duration in queue)
  • Rapid response times and dispatch prioritization to reflect open calls, contracts, and technician capabilities

Benefits

  • Successful reduction in workflow inefficiencies, redundant databases, multiple service calls, and duplicate data entry
  • Refined visibility and management of spare parts and inventory levels
  • Helpful unification in service activities in a comprehensive management system, synchronized with real-time events
  • Unique customization of business environments to ensure harmonization of current practices
  • Sophisticated asset matching to minimize service disruption, balance workloads, and maximize first-call resolution

Are you ready for Alliance Enterprise to maximize the efficiency of your existing field service workforce by seamlessly leveraging third-party and contingent workers in one platform, providing decision makers with actionable business intelligence for each service stakeholder, and delivery of modern mobile experiences to employees, customers, and partners? We welcome a conversation with you on how we can boost your field service operations and processes. Contact us now to get started.

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