Discover the real ROI of transforming your customer experience strategy
Powerful, intuitive, customizable applications form the backbone of mobile workforce management.
Such apps allow technicians to seamlessly connect with management, dispatchers, and back office support staff. They also give field technicians access to the resources they need to give customers the best possible service, and to deal effectively with subcontractors.
Astea specifically created Alliance Mobile Edge™ to empower field service workers to better serve all your organization’s stakeholders, from management to consumers.
Imagine a single mobile field service platform with the capability to:
—all in real time.
The latest version of Alliance Mobile Edge, Astea’s industry-leading mobile application, achieves that goal.
Designed specifically for technicians in the field, Alliance Mobile Edge leverages the latest HTML5 technology to deliver a hybrid mobile solution with native capabilities. The software is highly adaptable to your preferred device and browser and runs on a variety of devices, including Android smartphones and tablets, iPhones, and iPads.
With this powerful app, you can improve your company’s mobile workforce management by:
From field service call management to gaining valuable service team performance insights, Astea’s Alliance Edge mobile workforce software possesses all the capabilities you need to move beyond simply co-existing in the marketplace to rising to above your competition as an industry leader.
Alliance Mobile Edge has a user-friendly look and feel and is easy to learn. The familiar Google Material Design attributes used in many other Android apps make for a short learning curve and help technicians quickly become comfortable using the app on the job.
The application manages data storage and synchronization so it functions normally even when offline. Astea knows customers prize uninterrupted service, so Alliance Mobile Edge also includes a patent-pending capability to swiftly restore all data in the event of a device failure.
Alliance Mobile Edge allows technicians to focus on their job—not the technology that supports it—by offering such tools as:
Our clients tell us they most appreciate our software’s ease of adoption and functional breadth.
When you use Alliance Edge, gone are the days when the technologies intended to help your technicians actually impede them. With that pain point removed, technicians can focus on keeping equipment up and running, providing and providing a richer customer experience.
Likewise, instead of putting out fires, management can analyze where operational improvements can cut costs, reduce resolution times, and create positive client experiences effortlessly.
If you’re ready to increase revenue, boost productivity, create a more efficient and professional workforce, and ultimately deliver higher value service to your customers, our Astea experts are ready to help you implement Alliance Mobile Edge today.
Click here to start finding out more about how Alliance Mobile Edge can improve your organization’s mobile workforce management. One of our Astea experts is ready to speak with you!