Astea’s COO Explains: How to Use the CX to Boost Profits
Statistics show that customers are more likely to make additional purchases when in contact with a vendor for another purpose – such as when accessing a contact center or self-service portal for information or service, or during a field service visit. A company is at an advantage if they can generate quotes and close sales during a single customer interaction through the use of sales order management software.
Sales order management software on Astea Alliance Enterprise provides straightforward functionality that effectively monitors quotations and order fulfillment. Quotations can be created for the sale of products and the provision of field services. Integration with the approvals process as well as the logistics and field service solutions ensure efficient management control and sustainable promises for delivery. These benefits, achieved through the implementation of sales order management software, are instrumental in maintaining strong customer relationships and securing future business.
Astea Alliance Enterprise’s sales order management software gives you capabilities to help increase revenue by expanding opportunities for customers to purchase products and services. Sales Order Processing solutions enable service representatives to quote and close sales during any customer contact as well as process returns. This eliminates the need for additional communications with the customer since the sales order management software enables service representatives to have this information readily available.
Deploy sales order solutions to improve the immediacy and completeness of customer care, convert service interactions into sales by responding to customer needs the moment they arise, or recommend additional products and services. Order processing solutions can also remind customers of marketing promotions, unlock up-sell and cross-sell opportunities and accept trade-ins, empowering and encouraging service representatives to create, escalate and capture previously missed sales opportunities. This sales order management software application is ideally suited to the sale of “consumable products” in association with the provision of equipment-based services, but can be equally applied to the supply of finished products resulting from up-sell and cross-sell opportunities.
If you’re looking for a better mobile order processing solution and would like to know more about Alliance Enterprise from Astea, please contact us now.