Astea’s COO Explains: How to Use the CX to Boost Profits
Astea Alliance Enterprise includes project management solutions for all types of workers, such as those deployed by professional services organizations and internal service departments of large organizations. It simplifies project planning, automates deployment and tracking, improves coordination, and reduces operating and administrative costs. The application enables evaluation and monitoring of project profitability – in order to both adjust plans for current projects and aid in more accurately projecting future programs.
Project management software from Alliance Enterprise provides project managers and their consultants with a universal view of all information regarding projects and tasks. It also affords a means to capture associated time and expenses. Process workflow supports company-specific approval chains for submissions. The Alliance Enterprise field service management and mobility platform provides full project lifecycle support, from quotation through initiation to completion. It captures material and time usage, provides resource management functionality including appointment booking, and allocates costs. Private and work-related information such as resources, time sheets, expense reports and forecasts are all made accessible through a unified point of interaction. Both internal and external third-party and contingent workers can be managed. More than simple job costing functionality, Alliance Enterprise enables automation of project deployment. A link to Microsoft Project provides detailed project management and seamless connectivity, streamlining project management with end-to-end planning. Users can operate in familiar Microsoft paradigms but still leverage information based in the Astea Global Database – personnel and material availability, generation of work orders, and automation of fulfillment and tracking. Native integration with other Astea Alliance applications delivers an end-to-end solution to market, sell, manage and bill professional services. Capabilities to share sales, service, project, and post-project field service data across the enterprise enable professional services organizations to operate with less overhead, improved cash flow, higher profitability, and more competitive bidding.