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Field service organizations (FSOs) operate in an environment demanding excellence, timeliness, and overall efficiency. Because Astea is committed to empowering our customers with the most advanced scheduling solutions, we’ve designed Alliance Enterprise to be flexible, automated service scheduling software for managing and monitoring technicians. Astea’s service scheduling and dispatch software is built around a dispatch scheduling engine (DSE) initially developed to handle such mission-critical situations as emergency response. Now, your organization can use the same urgency and precision found in life-and-death response systems to schedule and route your field service technicians faster and more efficiently. Demand forecasting, workforce profiling, and routing optimization make effective scheduling easier than ever. Alliance’s Automated Dispatch & Scheduling also ensures you can manage your third-party and contingent service agents through the same platform with equal ease. With Astea’s Alliance Enterprise service scheduling software, your FSO can maximize your scheduling resources to increase efficiency, accuracy, and profitability.
Alliance Enterprise’s Automated Dispatch & Scheduling minimizes the discrepancy between planned scheduling and actual technician performance. The system can automatically recalculate schedules as needed in real-time—instantaneously. By optimizing schedules on the fly, your service company can minimize labor costs, reduce travel time and fuel expenses, all while minimizing time-to-resolution. Ultimately, Automated Dispatch & Scheduling helps your technicians use their time more efficiently. With Planned Travel Time and Distance Tracking, managers can easily assess how long technicians take to complete service calls and further optimize schedules based on their experience and job location. In addition, our DSE’s new Just-in-Time service™ functionality ensures fewer truck rolls because it schedules technician dispatches only when the parts workers need to complete a job are going to be available. The dispatch and scheduling software automatically identifies slack time and alerts dispatchers, who can then make adjustments and coordinate schedules with clients. In tandem with overall cost reduction, more efficient schedules maximize conformity to SLA commitments so your FSO is positioned to deliver the best possible service outcomes.
Alliance Automated Dispatch & Scheduling gives FSOs a competitive edge with the opportunity to realize unparalleled savings, in both time and cost-efficiency.Using our dispatch and scheduling software, Astea clients have experienced:
When you adopt the right software solution, you gain plentiful opportunities for continued improvements in scheduling and workforce management. The right investment yields a strong ROI. If you’re ready to see how the next generation of service dispatch software can help your FSO strengthen customer satisfaction and loyalty while improving productivity, contact us today to speak with one of our experts.