See how new technologies in field service software create data that can be used to improve your business
With expansive service offerings and a diverse set of workers, workforce planning can seem more complicated than ever. But when done effectively, it can revolutionize how you do business.
The advanced workforce management capabilities in Astea Alliance Enterprise allow you to:
As your consumers’ demands diversify and your competition stiffens, planning future workloads becomes more difficult. Astea’s fully-integrated workforce management software can help you meet this challenge by managing a more agile workforce with greater precision and efficiency.
Using demand forecasting and data from planned work orders, the Alliance Enterprise platform helps ensure your field service organization (FSO) has the operational capacity to meet market demand. The real-time, accurate data it provides enables your service organization to make the most of your workforce in different planning periods and across different resource groups. It even allows you to schedule specific days dedicated to unplanned work.
Our workforce management solution also helps your service managers make smarter, more strategic decisions by yielding insights into:
For example, real-time supply and demand data helps reduce labor costs by informing managers whether they’re working with a labor surplus or shortage.
Other Alliance Workforce Planning features that help your FSO deliver higher value service with greater efficiency include:
Top FSOs are already diversifying their workforces with a mix of full-time employees, third-party technicians, and independent contractors. By utilizing field service solutions capable of complex workforce management needs, best-in-class FSOs can tap a larger, more diverse talent pool to keep up with market demands.
With the help of Alliance Enterprise’s Workforce Planning features, your FSO can distinguish itself from your competitors. These features empower you to:
In today’s field service climate, resource management miscalculations can cost you valuable business and jeopardize the health of your brand. The right workforce management software can shoulder the burden of maintaining optimal human and capital resource levels so your team can focus on delivering exceptional service.
If you’re ready to take the next step toward revolutionizing the way your business manages its workforce, contact us to speak with one of our experts today.