Astea’s COO Explains: How to Use the CX to Boost Profits
As your business grows, reliance on handwritten service orders, spreadsheets and whiteboards is not enough to organize the more complex operations you may face. Accomplishing accurate, up-to-date contract and warranty management is difficult and unrealistic without a modern solution. If you’re ready to increase asset life, achieve better asset management and provide consistent, high-quality service to your customers, then switching to a digital field service management solution for contract and warranty management should be the next step. With FieldCentrix service management software, you can take your small or midsize service-driven business to the next level of professionality and profitability.
Using FieldCentrix field service management and mobility software for contract and warranty management provides your field service operations team with a means to:
To create, manage and maintain this accurate, up-to-date information on all your service contracts, you’ll implement Astea’s easy-to-use service center software, which you’ll use to:
When adding equipment information to your online service parts catalog in FieldCentrix service management software, you can also use the warranty tracking software functionality to add, update and track details on equipment warranties, such as:
With FieldCentrix from Astea, you can maintain organized, detailed records on your equipment, parts and related warranties to eliminate paperwork, increase efficiency, increase profitability, reduce unneeded overhead impact and provide every member of your team with updated information in real-time in the office and in the field.