Astea’s COO Explains: How to Use the CX to Boost Profits
With expansive service offerings and a diverse set of workers, dispatch and scheduling of field technicians can seem more complicated than ever. However, when done effectively, it has the potential to revolutionize the way you do business. FX Service Center is a web-based service management and dispatch solution available as part of Astea’s FieldCentrix service management platform, which gives small and mid-sized organizations command over their field service operation in order to more effectively manage call taking, entitlement verification, field technician scheduling and dispatching, customer service, work orders, timesheets, service agreements, inventory and equipment tracking, pre-invoicing, and reporting.
The FieldCentrix platform is intuitive, providing management, dispatch and back office staff with graphical picture views of the:
Real-time drag-and-drop scheduling of new work orders takes just a few mouse clicks, and pre-scheduling preventive maintenance is simple as well. FX Service Center makes completed work order and timesheet information instantly available for export to your accounting, ERP, or CRM system. Choose to integrate FX Service Center with your company’s existing accounting, ERP or CRM system for seamless information flow.
The complete FieldCentrix service management platform seamlessly links process, people, parts, and data through the combination of workflow software, real-time web communications, and mobile devices. If you’d like to learn more about how Astea’s web-based service management and dispatch solution can improve back office productivity, optimize your mobile workforce, reduce overhead costs, and offer a quick ROI, contact one of our Astea experts now.