Mobile Field Service

MAXIMIZE SERVICE PROFITABILITY

Astea’s COO Explains: How to Use the CX to Boost Profits

Free Podcast

FX Mobile, the mobile field service component of the complete FieldCentrix service management platform, eliminates the manual inefficiencies and paperwork that can overwhelm your service technicians and your business. Your field service technicians will receive work orders in real time on their mobile devices with FX Mobile, where they will be guided, screen by screen, through the job—prompting them to perform standard tasks, take notes, and even record future recommended repairs or activities. Via FieldCentrix mobile work order management software, field technicians have remote visibility to contacts, locations, problem details, job site information, accounts and equipment history, empowering your team to focus on providing personal, mobile field service.

Connecting Mobile Workers & Increasing Technician Efficiency

For service technicians in the field, FX Mobile for smartphones, laptops, and tablets can help:

  • Expedite problem diagnosis and resolution
  • Provide unique equipment diagnostics, readings, and tasks
  • Enable real-time contact between field technicians and back office
  • Cut down on cellular costs and consolidate communication records on one platform
  • Facilitate step-by-step guidance through service tasking
  • Capture service details for reporting or analysis
  • Capture on-screen signatures for customer approvals
  • Automatically send completed work orders for processing and billing
  • Email or print a copy of the work summary for multiple customer contacts
  • Review and sign off their weekly timesheets for payroll

Empower your field technicians to spend their time in the field, better serving customers, generating new business and increasing your bottom line by implementing FX Mobile work order management software.

If you’d like to know more about how mobile work order management from Astea can improve field service technician productivity, reduce overhead costs, and boost customer satisfaction, contact one of our Astea experts now.