The Importance of a Fully-Integrated Service Lifecycle Management Solution

9/29/2009 / Field Service / Erica Tuite

Although the concept of service lifecycle management (SLM) has been prevalent in the business world for some time, the tools to actually make it happen are still relatively new. Not only that, they are continually evolving. Additionally, these tools continue to build upon themselves to provide users with more power and flexibility to manage their services operations.

The upside of this growth in empowerment is that if your organization has already implemented service lifecycle management, then it’s on the fast track toward being able to effectively manage its total base of capital equipment, mission-critical assets, and human capital. The downside, however, is that if you have not already embraced the concept, you may be wasting precious time.

All You Need to Know to Incorporate Successful Service Lifecycle Management Solutions

Again, despite the growing adoption and importance of business-related service lifecycle management, it’s safe to assert that there remains an under-tapped market with respect to its widespread availability. For example, there are many vendors that claim to offer complete suites of customer relationship management (CRM), supply chain management (SCM), enterprise resource planning (ERP), and asset management (AM) functionality, but few, if any, can fully deliver on their claim.

The good news is that Astea does offer comprehensive service lifestyle management in software solutions that encompass an entire ecosystem, including applications to address:

  • Asset Management
  • Reverse Logistics Management
  • Service Management
  • Customer Management
  • Mobile Workforce Management

Astea’s credible, comprehensive, and modular model effectively integrates state-of-the-art technologies to support the most critical business applications with a service lifecycle management solution that can deliver what it takes to effectively run a services organization.

In an age where CRM, SCM, ERP, AM and all the other acronym-based solutions simply cannot cut it in and of themselves, only service lifecycle management addresses individual factors important to organizations such as avoiding unnecessary downtime and lack of resource utilization, both of which impact financial performance. This is what today’s service lifecycle management is designed to do in the most progressive, efficient means available.

Diving in Deeper – What Makes Astea SLM Different?

Unlike other service lifecycle management solutions on the market that claim full-value proposition and fall short, Astea defines and executes SLM as “A solution that supports the complete service lifecycle, from lead generation and project quotation, to service and billing, through asset retirement.”

We further define service lifecycle management to encompass the integration and optimization of critical business processes including the contact center, field service, depot repair, logistics, professional services, and sales and marketing.

We believe a comprehensive SLM suite also extends into a portal, business intelligence, dynamic scheduling, and mobile solutions; and must be applicable to services providers supporting customers in all vertical segments, and in all geographies.

If you’re ready to take advantage of the productivity, profitability, and overall efficiency Astea service lifecycle management can bring to your business, contact us now to begin a conversation.

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