Release of Astea Alliance 11.0 Continues Tradition of Delivering Innovation that Sets the Standard for Service Management and Mobile Workforce Solutions
Astea Alliance 11.0 is an unprecedented release, creating a paradigm shift away from traditional service management solutions on the market today. Focused on helping companies deliver more predictive and proactive service to adapt to the ever changing and increasing demands of their customers – deploy in the cloud or on premise.
Below are just a fraction of the features in Astea Alliance 11.0 that accelerate innovation to transform the way companies provide exemplary service:
|Productivity and Process Optimization|
|We’ve shifted focus to enable the technician to become a driver of new revenue generation. Additionally, our new Workforce Planning module helps organizations determine resource capacity, with the right skill sets, at the right time, in the right geography to meet demand while optimizing resources and costs.|
|Proactive Service Insight and Intelligence at Every Level|
|Smart Checklist functionality provides the ability to create unlimited, conditional branching checklists and learning guides that can assist the back office or technician in the field. Operational Heatmaps combining geographic data with business and demographic data for highly interactive dashboard visualizations that enrich understanding and lead towards rapid identification of key insights for better decision making across the service enterprise.|
|Ease of Use, Customizations without Code, and Connecting with the Enterprise|
|Non-programmers can customize the solution to quickly adapt to the needs of your business, and we’ve added numerous plug-and-play connectors to share and exchange information across the enterprise. The latest connectors that have been added are: Salesforce.com, Oracle JDEdwards, Microsoft Dynamics (CRM, AX, NAV, GP), and Quickbooks.|
This new release has a heightened focus on delivering functionality and flexibility that will enable organizations to overcome field service challenges without complexity.