How Konica Minolta Healthcare Plans for Field Service Evolution

11/20/2017 / Field Service / Erica Tuite


Konica Minolta Healthcare is an innovative healthcare company that has a clear vision for how it will evolve from a reactive to a prescriptive service model. The company delivers mission-critical imaging technologies including digital radiography, ultrasound, healthcare IT, and service solutions. The biggest economic risks for its diagnostic imaging customers are asset downtime and user inefficiency.

Here’s a real-life example: if a diagnostic imaging system is down for a day while waiting for a $2,500 part, it will cost their customer much more than that in lost revenue.

Konica Minolta Healthcare helps its customers avoid costly downtime by using the Internet-of-Things (IoT) to predict a problem before it occurs and schedule corrective field service so that the diagnostic imaging system remains functional.

After implementing IoT, many companies struggle with how to use the large amounts of raw data that IoT-enabled devices produce. Konica Minolta Healthcare addresses that issue by using a combination of IoT-enabled imaging equipment and Astea’s field service software that runs on its technicians’ iPads.

The IoT-enabled equipment helps Konica Minolta collect system health, usage and user performance data; the mobile workforce management software from Astea helps them collect service event information.

They turn all the raw data into helpful information for their customers by combining their own experience with direct customer input. The company also created a coding system within the Astea field service platform that consists of codes for failure, root cause and repairs. They run Astea’s mobile app for field service on technicians’ iPads to ensure the data is collected accurately, with ease and in real-time.

To learn more, read the full article in which Kevin Chlopecki, VP of service operations for Konica Minolta Healthcare Americas sits down with Field Technologies Magazine publisher/editor-in-chief Sarah Nicastro to discuss how the company is transforming its service.

Follow us!