Astea Whitepaper: 6 Steps to Field Service Profitability

5/24/2018 / Digital Transformation / Field Service / Erica Tuite

Achieve field service profitability

Did you know that less than 30% of field service organizations are achieving profitable revenue growth?

Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost. It requires identifying critical customer needs, effectively addressing them, and then using the data generated by these service encounters to anticipate their evolving requirements.

Field service automation is well understood as a way to reduce expenses and boost profitability. But by focusing on technician productivity and shaving costs, field service organizations are ignoring other ways these automated field service software solutions can boost profits through increased revenue and customer retention, thus leaving money on the table. By thinking of field service automation as the foundation of a holistic approach to profitability, field service organizations can remain competitive in a market that is increasingly focused as much on value and quality as it is on efficiency and cost.

Focus on the three key pillars of the field service value proposition – people, process, and technology.

The Astea whitepaper “6 Steps to Field Service Profitability” provides an actionable 6-point guideline that examines the profitability challenge from three key angles: people, process and technology.

Download the whitepaper now to learn about:

  • Breaking down information silos to get a holistic view of your customers
  • Technology that guides technicians through consultative selling
  • The 7 KPIs that directly affect profitability – know what you need to track!

Want to learn more? Watch our on-demand webinar “6 Steps to Field Service Profitability”  to learn how one Astea customer is using these principles to achieve profitable revenue growth.

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