Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction.
This whitepaper from Aberdeen Group—entitled “Self Service: Create Happy Customers & Reduce Costs”—shows that Best-in-Class self-service providers retain 76% more of their clientele than other firms.
Download the report to see for yourself the best practices, recent trends and real-life examples on:
- How companies can enable self-service
- Why self-service programs are crucial for customer happiness & retention
- Different types of self-service channels and capabilities you can implement right away
Ready to empower your customers with self-service options?
Alliance Enterprise from Astea offers an easy-to-use Customer Portal and Mobile App, providing your clients with the self-service capabilities they crave, including the ability to book service appointments, order spare parts and chat in real-time with a customer service agent. Learn more here.