Astea and XOi Webinar: Visual Intelligence in FSM = Customer Trust and Field Technician Efficiency

6/08/2018 / Field Service / Erica Tuite

Field service management and augmented reality

What are your roadblocks to success? For many field service organizations, the biggest challenges are the skilled trades gap (there are not enough new technicians to fill the shoes of retiring ones) and the growing need for more transparency and smarter interactions with demanding customers (thanks a lot, Amazon!)

Field Service Management (FSM) technology coupled with a visual intelligence platform empowers you to share critical information in real-time with both field technicians and customers, meaning problems can be solved instantaneously and customers get the transparency they demand. It also means each technician can now be equally as qualified as your best technicians.

Watch the replay to hear from the FSM experts, Astea International, and our visual intelligence partner, XOi Technologies . You’ll also hear from The BP Group, a leader in the Building Technologies Industry, who is using the integrated technology to increase customer trust while also boosting technician efficiency.

During the webinar “Visual Intelligence in FSM” you’ll learn:

  • How the Astea FSM and XOi Technologies integration works in real-life
  • How Optical Character Recognition (OCR) and Natural Language Processing (NLP) technologies instantly catalogue and share knowledge that technicians capture in the field
  • Live Case Study: The BP Group takes a holistic approach to solving the technician resource gap, differentiation and boosting customer transparency and trust

Watch Webinar Replay

Webinar speakers include:


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