In this new video interview, Field Service News sits down with Astea’s Managing Director – EMEA John Hunt to explore the key trends for service-centric manufacturers as we head into 2019.
As we prepare for 2019, there are a few key trends that stand out among service-centric manufacturers. That’s what Kris Oldland, Field Service News‘ Editor-in-Chief, recently discussed with John Hunt, Astea’s Managing Director, EMEA. Kris and John share insights from a survey of leading manufacturers that sheds light on the service industry’s biggest goal for 2019: increasing innovation, agility, and resources to support new “as-a-service” offerings that blur the lines between products and services.
Check it out now in the video interview Key 2019 Trends Amongst Service-Centric Manufacturers.
Here’s a short excerpt:
During the full webcast, Kris and John discuss critical issues including:
- 75% of respondents claim service revenue has increased over the last 5 years, so are we moving into a world of servitization at full speed now?
- What can service companies learn from how the software sector adopted the SaaS model?
- Technologies like mobile, IoT and social media have been leveraged to improve service delivery, but is it a double-edged sword since customers are more empowered and informed than ever before?
- How do service organizations compete with the best service any given customer experiences, not just their direct competitors?
To learn more about how solutions from Astea can help your company meet 2019 goals, click here.