What is field service management software?

Field service management software is designed to help manage a service-driven business. The best types of field service management software can organize all aspects of your business with both a back office platform and a mobile app for technicians on the go. Both on-premises and cloud-based delivery models are commonly available.

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What types of companies can use field service management software?

Companies across industries and sectors can benefit from field service management (FSM) software. The commonality is a need for mobile workforce management. If your company sends technicians or engineers of some kind to make service calls for your customers, you might benefit from field service management software. Perhaps your technicians install, repair or perform maintenance on equipment of some sort. Perhaps you need to track service vehicles, shipments of parts and/or the locations of your technicians and third-party vendors. FSM software can help your dispatchers, call center, executive management and back-office employees do their jobs effectively.

Many industries, including the following, can help improve customer satisfaction and drive profitability by implementing service industry software:

  • Controls & Instrumentation
  • Facilities Management
  • Fire & Security
  • Food Service Equipment
  • HVAC
  • Industrial Equipment
  • Gaming, Leisure & Entertainment
  • Imaging, Copiers, & Office Equipment
  • Information Technology (IT Services)
  • Manufacturing
  • Medical Devices
  • Retail Equipment

What does field service management software do?

When choosing a field service management software, it’s important to look for a solution that can enable your company to:

  • Streamline and automate business processes
  • Compress the contract-to-cash cycle
  • Identify incremental sales opportunities
  • Improve revenue recovery
  • Optimize workflows
  • Coordinate the arrival of parts & technicians
  • Enhance resource utilization
  • Reduce asset downtime
  • Establish internal consistency and team collaboration
  • Coordinate efforts of sales, marketing and service
  • Improve compliance with Service Level Agreements (SLAs), contracts and warranties
  • Synchronize every customer touchpoint for increased customer satisfaction

This is achieved with digital transformation of the entire service lifecycle. With the right service industry software, your team will have online and mobile access to control all facets of your business, including:

  • Automated Dispatch & Scheduling
  • Contract & Warranty Management
  • Customer Portals & Apps
  • Customer Support & Contact Center
  • Depot Repair
  • Field Service
  • Mobile Field Service
  • Business Intelligence (B.I.) & Reporting
  • Order Processing
  • Project Management
  • Sales, Marketing & Opportunity Management
  • Service Parts & Logistics
  • Vendor & Third-Party Management
  • Workforce Planning

If your service company is still using paper-based workflows, spreadsheets or disparate systems, it may be time to consider implementing a modern field service management software.

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