Visit Astea’s Asia-Pacific team at Total Facilities 2019 where industry professionals showcase leading innovation and thinking for driving efficiency and productivity through world-class FM.
Astea’s Asia-Pacific team is proud to sponsor Total Facilities 2019 – Australia’s only central market place for facilities and like-minded professionals and be part of an industry event that champions high performing environments. Visit booth #H37 to see a demo of the latest version of our field service management software, Alliance Enterprise, which can help you delight your demanding customers and meet your service revenue and cost goals.
Today’s complex service organisations need a comprehensive service management platform that is highly flexible, adaptable and most importantly, gives you multiple ways to automate your processes. Astea’s Alliance Enterprise platform delivers built-in best practices from a wide range of service industries including facilities management, HVAC/R, Security and Health & Safety. Astea’s field service management software helps companies who operate and maintain efficient facilities and workplaces by automating manual tasks to drive operational efficiencies; optimizing technician schedules for higher employee utilization rates; and, delivering modern mobile experiences to all service stakeholders.
See How One Astea Client in the Health & Safety Industry Delivers World-Class Customer Experiences
Astea’s clients are some of the world’s best service-driven companies including APi Group, Inc. APi Group, Inc., a parent company to more than 40 independently managed life safety, energy, specialty construction and infrastructure companies, adopted Astea’s comprehensive field service management (FSM) software to optimise its workforce and deliver world-class customer experiences that set them apart in a saturated, competitive market. Similar to facilities management companies, APi Group is focused on optimising building and workplace performance.
Improve Productivity and Streamline Processes
APi Group adopted to Astea’s Alliance Enterprise FSM platform to streamline its processes and empower its field service engineers. With a 360° comprehensive view, field engineers have access to customer service history, equipment repair records and service contracts and are able to ensure higher first time fix rates and provide the best possible service with the highest degree of professionalism.
“We achieved 25% higher productivity post-implementation of Astea’s Alliance platform.” – Julius Chepey, Chief Information Officer, APi Group, Inc.
Service technicians are able to quickly access work orders through their mobile devices in the field, eliminating time spent on manual data entry while ensuring accurate data capture. Leveraging Astea’s comprehensive FSM solution, APi Group optimized its field force capacity utilisation, resulting in salient operational efficiencies.
Deliver World-Class Customer Experience
With Alliance, call center agents, dispatchers and field personnel are empowered with a 360° degree view of the customer and powerful automation capabilities, providing a more streamlined, consistent customer experience. Customers’ problems are now resolved faster than ever before through real-time access to a comprehensive view of all information required to support customers.
“We wanted to provide a world-class CX, from the initial call to service delivery through to invoicing, while finding the most efficient approach for the field technician experience and the back end processing. That’s what we’ve done thanks to Astea.” – Julius Chepey, Chief Information Officer, APi Group, Inc.
To learn more about how Astea can help you maximise building performance and deliver customer experiences that differentiate, visit us at booth #H37 at Total Facilities. Click here for more information or to register.