Join Astea’s EMEA team at Field Service Summit UK 2019 to learn how service leaders are adapting to the changing world of field service.
Astea’s EMEA team is proud to participate as a premier sponsor at the 4th Annual Field Service Summit UK 2019 on April 3 in Coventry. This year’s theme will focus on the current era of Experience Economy, caused by the shift in service from a service culture to one based on capabilities and outcomes. Today’s customers demand experiences which allow them to participate, connect and build a relationship with their service provider. Customer satisfaction is now more important than first-time-fix-rate, forcing service organizations to prioritize customer experience rather than productivity measurements. But with the changing role of field technicians and diversification of the workforce, many service firms are facing new challenges.
To succeed and differentiate as a service leader, how are organizations adapting to this changing world of field service?
John Hunt, Managing Director of Astea’s EMEA team will be moderating four roundtable discussions at the conference with one of our clients, APT-SKIDATA. The open discussion will focus on current industry challenges and how service leaders are adapting their mindsets and overall approach to service delivery with best practices around:
- Changing KPIs
- Changing workforces
- Changing role of field technicians
Join one of our four round-table sessions to learn more:
- 11:15 AM to 11:45 AM.
- 12:00 PM to 12:15 PM.
- 01:30 PM to 02:00 PM.
- 02:45 PM to 03:15 PM.
We are also excited to showcase the latest version of our field service management platform, Alliance Enterprise, which can help you delight your demanding customers and meet your service revenue and cost goals. Visit our table to see a demo and learn how your organization could improve its data integrity and effortlessly communicate with customers through personalized, smart, mobile ways that they now expect.
To learn more about how Astea can help you deliver customer experiences that differentiate, join one of our roundtable discussions at Field Service Summit UK. Click here for more information or to register.