Field Service Management Software Release: New Alliance Enterprise Spring 2019

4/22/2019 / Field Service / Katia Loboda

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform.

HORSHAM, PA (April 16, 2019) — Astea International Inc., a leading global provider of field service management (FSM) software and mobility solutions, today announced it is launching Alliance Enterprise™ Spring 2019, the newest version of its award-winning Alliance field service management and mobility platform.

The Alliance Enterprise Spring 2019 release includes enhanced optimized scheduling functionality and new native mobile applications. In addition, its streamlined integration capabilities lay the foundation for increased usability, connectivity, and performance.

Astea will join other field service management software vendors at Field Service Palm Springs to showcase this updated FSM and mobility platform. The conference takes place April 23–26, in Palm Desert, CA. To get a first-hand look at the Alliance Enterprise Spring release, visit Astea representatives at Booth #201 and Kiosk #W3.

“Large, complex field service organizations need comprehensive capabilities to address their multidimensional needs,” says Emily Hackman, Director of Global Marketing, Astea International.

“These companies typically don’t have a holistic picture of the customer experience because each of their departments uses a different system. Our platform offers a complete, unified service environment that extends powerful capabilities to service stakeholders through native mobile apps. We’ve designed these mobile applications specifically for customers, field service technicians and supervisors, partners and vendors, and, now, warehouse workers.

“Our Spring 2019 release also streamlines integrations to external systems, helping service companies share meaningful data across multiple platforms, improve customer response times, and make faster, more informed decisions to react to changing market needs.”

Enhanced Integration Capabilities

The Spring 2019 release adds new and enhanced standard connectors to shipping carriers including FedEx®, UPS®, and Purolator®. It gives field service technicians one-click access to augmented reality through the Alliance Mobile Edge™ application. The release also introduces an Outlook® synchronization to synch newly created service orders to the calendar of the technician to whom the order is assigned, helping to drive faster adoption.

In addition, the Spring 2019 release includes a new standard connector to Apps. Companies will be able to connect seamlessly to Logic Apps cloud service, helping them automate and orchestrate tasks, business processes, and workflows when integrating apps, data, systems, and services across organizations.

Further distinguishing it from other field service software management vendors’ products, the Alliance Enterprise low-code integration toolkit lets non-technical users easily build outbound integrations to external systems, eliminating their need to pay additional fees for integration services.

New and Improved Scheduling Functionality

The Alliance Enterprise Spring 2019 release introduces several enhancements to the platform’s Dynamic Scheduling Engine (DSE) and Dispatch Console, including a Time-of-Day Travel feature. This feature takes real-time traffic conditions into account when providing route durations on predefined time slots between two locations. Users can enable or disable this flexible feature depending on customer preference.

Most notably, new scheduling functionality aligns a technician’s schedule and route with a part’s pickup date, time, and location. When the DSE determines a technician’s optimal route, it now factors in part pickup location. If the part is being shipped to a customer site, this feature uses the expected delivery date and time to ensure the technician arrives at the same time the part does.

New, Improved Mobile Applications for Field Service Management

The Alliance Enterprise Spring 2019 release adds significant enhancements to other core Alliance apps, including:

  • Alliance Mobile Edge™ app for technicians
  • Alliance Vendor Edge™ mobile app for third party and contingent technicians
  • Alliance Manager Edge™ app for field service supervisors
  • Alliance Customer Edge™ mobile app

The spring release also includes the recently announced Alliance Warehouse Edge™ app that allows warehouse workers to perform all daily activities—parts picking, shipping and receiving, and more—on a mobile device.

Astea has planned an extensive product release roadmap for 2019. Stay tuned for further announcements about new products that will continue to expand the scope and definition of service management.

To learn more about the updated Alliance Enterprise platform, visit the Astea International team at Field Service Palm Springs 2019 or visit https://astea.com/request-a-demo.

About Astea International

Astea International is a leading field service management software vendor, and offers products to cover full-service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.

Astea technology helps the world’s best service-driven companies generate higher profits while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent, and highly personalized experience at every customer relationship touch point. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.

www.astea.com. Service Smart. Enterprise Proven.

© 2019 Astea International Inc. Astea, Astea Alliance, Alliance Enterprise, Alliance Mobile Edge, Alliance Manager Edge, Alliance Customer Edge, and Alliance Vendor Edge are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:

Emily Hackman

Director of Global Marketing

215-682-2500

ehackman@astea.com

Investor Relations:

Matt Kreps

Managing Director

Darrow Associates Investor Relations

214-597-8200

mkreps@darrowir.com

Follow us!