Every year, hundreds of top cross-industry service, support, and customer success leaders gather in Palm Springs for the biggest field service conference of the year hosted by Field Service USA. This year’s key themes focused on 1)leveraging IoT, Big Data and AI to provide better service and customer business outcomes, 2)managing the technician shortage with better technology and 3)increasing service revenue by understanding what the customer wants and building new service offerings to match that. If you attended the event last week, we hope you enjoyed it as much as our North America team did. If you missed it, be sure to register for Field Service Amelia Island in August. Here’s a quick recap of our time at Field Service Palm Springs!
During the event, we showcased the newest version of our award-winning Alliance field service management and mobility platform, Alliance Enterprise Spring 2019. Conference attendees were also able to see live demos of our newest mobile apps for Customers, Field Service Managers and Warehouse workers and see how easy it is build integrations and automated workflows with our new ‘low-code toolkit’.
During the course of the event, our booth received a lot of traffic for live demonstrations.
We had a great time catching up with some of our customers during the happy hour mixer on Tuesday, April 23rd.
And enjoyed a fantastic dinner at Mikado Japanese Steakhouse.
Astea’s Managing Director, John Hunt, opened Thursday morning with the Chairperson’s Opening Address.
He also moderated two panel discussions on 1)Expanding Your Digital Platform for Greater ROI and 2)Moving Into the Next Phase of Augmented Reality.
Service leaders from across the world shared interesting viewpoints on best practices and embracing new, emerging technologies for overall service business and field operations growth. This growth starts with a comprehensive, robust field service management solution. With Alliance Enterprise, your company can help lead the future of field service management and get ahead of the competition by leveraging some of today’s foremost emerging technologies such as IoT, AI, Machine Learning and Big Data.
If you missed us at Field Service Palm Springs and would like to see how Astea’s field service management software can help your organization, request a private demo today. We hope to see you in Amelia Island in August!