On-Demand Webinar: Intelligent Integrations for Field Service Management

9/20/2019 / Digital Transformation / Katia Loboda

Your business has many moving parts. How effectively do they communicate with one another?

If your business is working in data silos, data errors and delayed decisions are more likely to plague your operations. Even worse, your customers are more likely to feel frustrated by long response times and miscommunications because you lack a holistic view of their customer journey.

System integrations used to require relying on technical users with coding skills or paying an additional fee to your field service management (FSM) provider to build them. But with the integration capabilities of Astea’s Alliance Enterprise, you can achieve frictionless integrated field service in no time.

Unconnected Systems May Be Hurting Your Business

Operating a service business today requires information from multiple channels. Typically, field service management solution, customer relationship management (CRM), enterprise resource planning (ERP), and other software platforms drive effective customer communications and business operations.

But logging into each of these systems individually and exporting data manually is a cumbersome, error-prone process. At best, your staff may lose productive time as they double- and triple-check records. At worst, data errors can result in parts shortages, missed maintenance calls, and lost business.

But when you host all your core applications on a single platform, your apps can share information with each other easily, accurately, and seamlessly.

Integrate Your Applications Without All the Headaches

Astea’s flagship Alliance Enterprise platform comes with pre-built standard connectors that enable effortless integration of all the most popular enterprise applications, including software to handle such key business aspects as:

  • Male office worker compares visual workflow on mobile device to those on computer displays and consults with female colleague.ERP
  • CRM
  • Knowledge management
  • Ticketing systems
  • Contingent worker portals
  • Internet of Things platforms
  • Augmented Reality solutions

Astea’s custom integrations also allow your business to integrate non-commercial applications into your field service management environment.

Thanks to Astea’s Integration Framework, non-technical users can create integrations using visual workflows, in which all coding happens in the background. This capability significantly decreases the time and cost of achieving integrated field service and is a shortcut to delivering higher value service.

Integrated Field Service Software Yields Efficiency and Accuracy

To match customers’ expectations of swift and personalized service, you must have accurate information and data insights. Integrating your core business applications can be critical to empowering your employees with the right information, reducing data entry errors, improving customer response times, and ultimately driving customer satisfaction.

Astea understands today’s business environment requires cost-effective, technology-enabled service improvements. That’s why we’re happy to bring you the on-demand webinar “Intelligent Integration—Connecting Applications and Sharing Data” as part of our Technology Webinar Series.

In this webinar, Astea’s Director of Technology highlights the key integration challenges today’s service organizations face. The webinar also includes a demonstration of Astea’s low- and no-code toolkit.

In this on-demand webinar, you’ll discover how your organization can:

  • Smoothly share meaningful data across multiple platforms, instead of duplicating effort and wasting time.
  • Automate data collection and import, which will reduce data entry errors and the business problems they spawn.
  • Empower employees with real-time information so they can make timely, informed decisions that satisfy customers and lead to additional revenue opportunities.
  • Streamline user experiences across departments and geographies, boosting your business’s productivity.
  • Improve customer response times with an integrated field service solution, increasing customers’ satisfaction and loyalty.
  • Lay the groundwork for continued technology adoption, which in turn expands the kinds of service you can offer consumers.

Ready to see what integration can do for you? Watch the on-demand webinar now to find out how you can integrate your apps in intelligent and impactful ways.

Follow us!