With field service IoT, FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction.
Astea International Inc., a leading global provider of field service management (FSM) and mobility solutions, and Software AG, an industry-leading provider of Internet of Things (IoT) software, have teamed up to offer service organizations a comprehensive field service IoT solution.
Astea’s Alliance Enterprise™ powered by Software AG’s Cumulocity IoT platform provides service organizations a scalable platform that is easy to deploy and proven to simplify asset maintenance, improve equipment uptime, and ultimately elevate customer satisfaction and retention.
The Growing Importance of IoT in the Field Service Industry
By 2025, the global number of IoT connected devices is expected to grow to 22 billion. As the number of IoT devices in the service industry increases, IoT integration is fast becoming more than high-tech extra, but a tool necessary to deliver the level of service that the market demands. The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. The turnkey solution from Astea and Software AG empowers service organizations to offer the type of proactive, outcome-based service delivery that can help build a competitive advantage.
Service to Match Expectations
“Thanks to the proliferation of IoT-enabled devices, customers are starting to expect specific solutions for their unique problems. They do not want ‘one-size-fits-all’ service offerings,” said Emily Hackman, director of Global Marketing at Astea International. “The integrated FSM and IoT solution will identify and analyze all valuable data from an organization’s entire arsenal of IoT components. Service providers can create highly personalized, usage-based service contracts by leveraging all of this collected data on how their customers are operating their devices. FSOs can analyze field data in real-time to more accurately predict, and consequently prevent, equipment failures. This creates an experience in which the customer is more hands-off, yet receives better outcomes.”
“We are excited to be working with Astea as their strategic partner for IoT,” said Rob Risany, vice president of Strategic Alliances and Channels at Software AG. “The data generated from IoT devices is only valuable if users can effectively analyze it. With this integration between Astea’s FSM software and Cumulocity’s IoT platform, enterprise service organizations will be able to harness real-time information provided by their assets in the field in ways that will improve service delivery, reduce costs, and create new service revenue opportunities through differentiated offerings.”
An Integrated Solution Built for the Future
Both Software AG and Astea have received numerous awards and accolades for their innovation and expertise in their respective fields. Astea has been designated a niche player in the Gartner Field Service Magic Quadrant for the depth of its functionality and customer retention. In the Gartner Magic Quadrant for Industrial Internet of Things (IIoT), Software AG is consistently recognized as a leader and listed as a visionary player.
Through the integrated solution, Alliance Enterprise users can continue to carry out their workflows from the Alliance platform while also leveraging the power of rich field data supplied by Software AG. This will enable service companies to not only cut costs by boosting first-time fixes and reducing emergency maintenance, but also improve the customer experience by doing so.
In this consumers’ market, customers will reward businesses that deliver low-effort, high-value experiences. Field service IoT is one tool that can help service companies achieve these superior service outcomes.
To learn more about how IoT can benefit your service company, contact us today for a product demo.
About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full-service lifecycle management: customer management, service management, asset management, forward and reverse logistics management, and mobile workforce management and optimization. Astea technology helps the world’s best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touchpoint. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.
www.astea.com. Service Smart. Enterprise Proven.
© 2019 Astea International Inc. Astea is a registered trademark of Network Data, Inc., a subsidiary of Astea International Inc., and Alliance and Alliance Enterprise are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
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About Software AG
Software AG offers Freedom as a Service. We reimagine integration, spark business transformation, and enable fast innovation on the Internet of Things so you can pioneer differentiating business models. We give you the freedom to connect and integrate any technology—from app to edge. We help you free data from silos so it’s shareable, usable, and powerful—enabling you to make the best decisions and unlock entirely new possibilities for growth.
Software AG has more than 4,700 employees, is active in 70 countries and had revenues of €866 million in 2018. Learn more about Software AG and Freedom as a Service at www.softwareag.com.
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