Best Field Service Software to Personalize Experiences — APT-SKIDATA Case Example

11/21/2019 / Integrations / Katia Loboda

APT-SKIDATA leverages Alliance Enterprise to deliver personalized service and support 24/7 to carparks, sporting centers, and leisure attractions across the UK.

HORSHAM, PA (September 10, 2019) — With the help of Astea International Inc., a leading global provider of field service management and mobility solutions, APT-SKIDATA has successfully completed FSM (field service management) implementation of the cloud-based Alliance Enterprise™ solution in the EMEA region.

APT-SKIDATA is the exclusive supplier of SKIDATA car access control equipment in the UK. Its systems are used in hundreds of shopping centers, airports, and car parks throughout the country. APT-SKIDATA is a joint venture of SKIDATA and the global organization Swarco.

For APT-SKIDATA, Astea’s service management and mobility platform has proven to be the best field service software to provide personalized service experiences and create customer loyalty through strong branding.

FSM Implementation: One-Size Doesn’t Fit All

By implementing Astea’s FSM platform, APT-SKIDATA deliverw flexible, personalized service and support 24/7 while managing a diverse set of evolving customer needs.

“Today’s customers have heightened expectations when it comes to their service delivery. They do not want one-size-fits-all service options — they want specific solutions to address their unique needs,” said Steve Murphy, APT-SKIDATA’s head of operations. “Since our customers’ requirements are diverse, we needed a platform that would make us agile and flexible enough to meet those varying needs. With Alliance Enterprise, we’ll be more personalized and proactive with our service delivery, which changes the entire dynamic of our client relationships and enables us to improve customer loyalty.”

“If an organization can give each customer the kind of service offerings they want, it will gain a significant competitive advantage,” said John Hunt, Astea’s managing director of EMEA. “By leveraging our cloud-based system, APT-SKIDATA will be able to provide a level of service flexibility that their competitors simply cannot match.”

Empowering Technicians With Mobile Field Software

APT-SKIDATA’s flexible approach to service delivery is powered by the Alliance Enterprise field service management platform and the Alliance Mobile Edge™ application for field engineers.

A yellow parking garage automated ticketing system and blue ticket booth. With Alliance Mobile Edge™, the company’s field technicians have access to:

  • Customer histories and contracts
  • Asset history and job notes
  • Parts availability and inventory management
  • Digital tools and invoicing

Through FSM implementation, the company has secure and remote access to manage:

  • Sales
  • Projects
  • Logistics
  • Purchasing
  • Repairs
  • Customer contracts

And, FSM implementation optimizes technician scheduling and dispatch—all from one intuitive platform. Through seamless integration with Microsoft Dynamics GP, APT-SKIDATA will enjoy a unified data model that offers real-time information sharing between its mission-critical business applications.

With a best-fit field service software that connects technicians to performance-enhancing tools, APT-SKIDATA is set to exceed customer expectations and dominate its industry niche.

If you’re looking for the best field service management software to help your organization meet customers’ unique needs, speak to one of our FSM implementation experts today.

About APT-SKIDATA

APT-SKIDATA is the exclusive supplier of the SKIDATA AG range of car access control equipment in the UK. Its systems are proven in hundreds of shopping centers, airports and city center car parks throughout the country where they have gained a deserved reputation for quality, reliability and proven performance. Their technology is complemented by a team of project and service engineers that provide best-in-class service and support whenever and wherever it is needed, 24/7.

About Astea International

Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full-service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world’s best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touchpoint. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.

www.astea.com. Service Smart. Enterprise Proven.

© 2019 Astea International Inc. Astea, Alliance Enterprise and Alliance Mobile Edge are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:

Emily Hackman

Director of Global Marketing

215-682-2500

ehackman@astea.com

Investor Relations:

Matt Kreps

Managing Director

Darrow Associates Investor Relations

214-597-8200

mkreps@darrowir.com

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