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As a proud field service industry thought leader, Astea is dedicated to providing you with the latest educational tools and resources, including helpful infographics. Stay updated on all the newest field service trends!

Field Service Infographics

Service Workforce Management: Empowering Technicians to Satisfy Customers

When your employees are empowered, they deliver. Today’s Best-in-Class organizations understand the value of investing in the people element of service delivery and outperform their industry peers through effective workforce management solutions.

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What Makes Alliance Enterprise the Broadest Field Service Management Platform

Alliance Enterprise is the latest version of Astea’s award winning field service management and mobility platform. See what’s new, and learn how Alliance can help you outpace the competition, win the global talent war, effortlessly leverage third party and contingent workers, and deliver actionable business intelligence to every stakeholder in your service ecosystem.

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Benchmarking the Medical Device Industry: FSM Technology Adoption
Field service management (FSM) technology is critically important to any service-driven industry’s success, but perhaps never more so than within the medical device industry. To maintain stringent compliance and meet growing customer expectations, industry leaders turn to software that can provide improved field worker productivity while remaining agile enough to respond to regulatory changes.

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The Technician Resource Gap: Attracting Millennial Talent

The majority of today’s field technicians are members of the baby boomer generation, and they are retiring in greater numbers every year. The pool of millennial talent may not be sufficient to fill this gap. Field service organizations need to be strategic in their pursuit of new talent.

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6 Biggest Trends for Field Service 2018
Where is field service technology headed in the rest of 2018? The past shapes the present, and in the field service industry, everyone’s looking to the future. See how the 6 biggest trends of 2017 will shape the priorities of the remainder of 2018 and beyond.

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The Winning Formula: Frost & Sullivan 2017 Value Leadership Award
Learn the factors Frost & Sullivan used to evaluate and identify Astea as a best-in-class leader in this area of mobility—and why they believe our Alliance Mobile Edge solution enables a true win-win by satisfying the business needs of service organizations and the demands of their connected customers.

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What Technicians Want: The Front Line Perspective on Field Service Trends and Technology
Your technicians interface with your customers and communicate your value propositions every day. Ultimately, they are your brand. Understanding their point of view can help you successfully roll out new technology, attract the next generation of service agents, and meet your clients’ ever-increasing expectations.

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