Astea’s COO Explains: How to Use the CX to Boost Profits
Check out the latest company news and featured stories from the global field service technology leader, Astea International. See what the leading business, technology and field services industry publications are saying about Astea and our solutions.
Digitalisation needs to be about the process not the technology… – November 2018 This article from Astea’s own EMEA John Hunt outlines why the focus should be on end goals–not the technology used to get there–when it comes to digitalisation. – Field Service NewsThe Next Generation of Field Service Management – October 2018 The Eighty-Fourth Edition of Business Trends magazine features the latest version of Astea’s Alliance Enterprise field service software. – Business TrendsDigital Transformation Made Real – Sept./Oct. 2018 In this article by Astea COO David Giannetto, featured in the Sept./Oct. 2018 issue of Field Technologies magazine, learn what three things to focus on to make digital transformation possible. – Field TechnologiesThe End of ERP? – April 23, 2018 Many progressive service leaders are choosing “best-of-breed” solutions over the ERP “stack-shop” approach because: 1) “best-of-breed” vendors understand the nuances of their industry, 2) as a result, the solutions better meet their functionality needs, and 3) which means they are better equipped to meet their revenue goals. – Architecture and Governance MagazineAstea International Named Among ‘10 Fastest Growing SaaS Solution Providers of 2017’ by The Silicon Review Magazine – November 14, 2017 Astea was noted for empowering service organizations to embrace new business models and increase revenue while maintaining a competitive position in today’s highly-competitive service industries. – The Silicon Review MagazineAstea International Included in the 2017 Gartner Magic Quadrant for Field Service Management – November 9, 2017 The report cites Astea as having “one of the highest customer retention percentages of any vendor,” “one of the market’s few end-to-end field service products,” and a highly modernized and configurable mobile application. – GartnerAstea International Earns Frost & Sullivan Customer Value Leadership Award for Its Innovative Mobile Workforce Management Application – October 5, 2017 With this award, Frost & Sullivan recognized that Astea effectively addresses the reality of today’s highly-demanding connected customer, the increased complexity of service activities, and the significant role that mobility plays in satisfying those expectations and improving the customer experience. – Frost & SullivanKonica Minolta Healthcare Envisions The Future State Of Field Service – September 26, 2017 Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Kevin Chlopecki of Konica Minolta Healthcare about the company’s plans for service evolution. – Field TechnologiesAre You Prepared for the Connected Customer? – September 4, 2017 Emily Hackman, Global Director of Marketing, Astea International, looks at how the modern phenomenon of the connected customer is driving heightened service expectations that field service companies must meet… – Field Service NewsWhat should we expect from a modern FSM solutions? (and how do we choose one?) – May 3, 2017 Competition in the Field Service Management Solution sector is fiercer than ever and new technology is constantly emerging. So we asked a series of industry experts what we should expect of our FSM solution today and what should we look for in a provider? – Field Service NewsWhy outsourcing is becoming key to field service (and how to do it well) – April 25, 2017 Debbie Geiger, Global VP of Marketing for Astea International looks at the growing importance of outsourcing amongst field service and why connectivity is the key to maintaining service standards across third party providers… – Field Service News