Astea’s COO Explains: How to Use the CX to Boost Profits
The field service industry is constantly evolving. You need an easy, convenient way to learn about all the latest service management trends, which is why Astea regularly offers helpful live webinars and on-demand webinar replays. Educational and informative, our webinars provide insight into some of the field service industry’s biggest challenges and hottest emerging technology trends.
Our current featured webinar, Key 2019 Trends Amongst Service-Centric Manufacturers, includes a video interview with Kris Oldland, Field Service News‘ Editor-in-Chief and John Hunt, Astea’s Managing Director, EMEA. Kris and John share insights from a survey of leading manufacturers that sheds light on the service industry’s biggest goal for 2019: increasing innovation, agility, and resources to support new “as-a-service” offerings that blur the lines between products and services.