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Astea’s COO Explains: How to Use the CX to Boost Profits

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Your Superior HVAC Dispatch Software Solution

In the increasingly competitive space of companies servicing heating, ventilation, air conditioning, (HVAC) and related control systems, it’s more important than ever to have a reliable, efficient, and innovative HVAC dispatch software solution. In order to remain not only competitive but also relevant, it’s crucial that service companies understand and accommodate the complexities attached with a saturated service landscape by providing higher levels of customer service while simultaneously decreasing service costs.

Astea HVAC Dispatch Software Encourages A Competitive Edge

Astea’s HVAC dispatch software solutions provide service companies specializing in HVAC systems with a comprehensive set of integrated business solutions that empower strategic initiative while driving tactical execution.

  • Reduce service delivery costs between 5% and 20%
  • Reduce planning costs by 75%
  • Reduce travel costs between 5% and 15%
  • Minimize penalties and eliminate costs and errors associated with manual scheduling
  • Enable more jobs with fewer technicians
  • Improve the ratio of dispatchers to technicians

Additional application capabilities of Astea HVAC dispatch software encompass comprehensive contract and service-level management solutions, including:

  • Customizable contracts tailor made to the needs of your business and customers (meter billing, preventative maintenance, and draw-down contracts)
  • Optimum planning of Service Level Agreements (SLAs) ensure completion of mission-critical customer acquisitions
  • Expedient customer and vendor entitlement verification and claim processing
Superior Installation and Field Service Efficiencies

By implementing HVAC dispatch software with the latest field service automation tools available, technicians will have visibility to installed equipment, service, and call histories, enabling them to accurately diagnose and resolve each issue. Technicians and dispatchers also have the ability to easily see what jobs need parts and where to get those parts.

By streamlining the invoice process, HVAC service-oriented companies will be able to shorten billing cycles, lower Days Sales Outstanding, and manage cash flow more effectively.

Ultimately, HVAC dispatch software enables field service technicians and contact center personnel to more thoroughly service their accounts while driving revenue in the process. By putting intuitive, easy-to-use sales tools into the hands of service employees you’ll open up new opportunities to up-sell and cross-sell equipment and consumables.

Do you have any questions about how to incorporate a fully-integrative, HVAC systems dispatch software solution for your business? Our Astea experts are ready to help. Contact us or request a demo today to get started.