Astea’s COO Explains: How to Use the CX to Boost Profits
For retail companies who find that customer services are becoming a greater part of their business and a key differentiator, Astea’s solutions provide a comprehensive set of integrated business solutions for delivering mission-critical services. Retail companies that provide services, such as product installations, field service repairs, depot repairs and scheduled maintenance, will be able to increase competitive advantage, top-line revenue and bottom-line profitability through a consolidated, shared, enterprise solution.
Leveraging the most comprehensive field service automation tools in the industry, field force capacity utilization can be optimized, resulting in significant operational efficiencies. Your field technicians will be empowered to increase revenue generation & recovery. Through improved standardization of the management of third party installers and technicians, you’ll be able to provide a better customer experience, increasing customer loyalty and satisfaction. By streamlining the invoice process, you’ll be able to shorten billing cycles, lower your Day Sales Outstanding, and manage cash flow more effectively.
Field technicians and management can be certain that Service Level Agreements (SLAs) are planned for and met, ensuring mission-critical commitments to the customer are honored and revenue is not lost. Company representatives can quickly verify customer and vendor entitlements, eliminating the costs of providing parts and services not truly due per warranty or contract, while ensuring that all vendor claims are quickly processed and accounted for.
By allowing your customers access to their service records through Alliance Customer Portal, you’ll give them a window into their service requests, increasing customer satisfaction and lowering your costs for service. To learn more about how our Astea experts can help digitally transform your business, contact us or request a demo today.