Astea’s COO Explains: How to Use the CX to Boost Profits
There has never been a more opportune (and necessary) time to incorporate a fully-integrative, intuitive telecom field service application. With the exponential growth and saturation of the telecom market, it’s crucial to remain relevant, progressive, and efficient in fulfilling the demands of customers. The needs of customers are changing, particularly in how they wish to be serviced and supported. As a result, there is a new class of global telecom service and technology providers able to provide their respective customers with total and seamless support. Astea’s Telecom Field Service Application Streamlines Telecom Services Astea’s telecom field service application is specifically designed for companies that service, sell, install, repair, move, add/change, delete, or maintain telecom equipment. Astea’s telecom field service software provides a competitive advantage by increasing telecom top-line service revenue and bottom-line profitability through the implementation and use of a comprehensive SLM solution. This includes the capabilities and benefits of:
Contact center software increases call handling efficiencies, first-call resolution rates, and call avoidance rates leading to lower service costs and improved customer satisfaction.
Field force capacity utilization results in significant operational efficiencies to increase both revenue generation and recovery
Billing cycles are lowered and cash flow is managed more effectively
Reduction in inventory costs by streamlining and managing service inventories (such as trunk stock, etc.)
Customizable contracts and SLAs can be structured to best fit the business, customers (i.e., meter billing, preventative maintenance, draw-down contracts, etc.)
Enable field service technicians and contact center personnel to more thoroughly service their accounts while driving revenue in the process
By facilitating compliance with applicable regulations and guidelines related to electronic records, signatures, and reporting, etc. If you would like to know more about how to improve and streamline your telecommunication field processes and procedures by implementing our telecom field service application, contact us or request a demo today.