What Is Cloud Deployment? — The Ins and Outs of Cloud-Based FSM Software

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What Is Cloud Deployment — and What Are the FSM Benefits?

Today’s field service customers expect faster service and effortless experiences making connectivity and access to accurate data increasingly important. Yet many companies spend up to 75% of their IT budgets on legacy systems that don’t help them deliver quicker or better service experiences. To meet customer expectations and stand out from competitors, your service company should consider a cloud delivery model for your field service management (FSM) solution.

Is Your Current IT Infrastructure Up to the Task?

Is your IT system helping your team meet customers’ more rigorous expectations, deliver service more quickly, and evolve with today’s changing market demands? Astea offers several cloud-based deployment models to help businesses like yours deliver a higher value service while controlling costs. Cloud hosting can help your service company:

  • Improve data security and safeguard customer information.
  • Empower technicians in the field with real-time information and tools.
  • Scale computing power up and down to meet changing business needs.
  • Reduce capital expenditures on costly hardware and its maintenance.

With a cloud-hosted FSM system, you can ensure both your office and field staff are always connected to the most up-to-date information, as well as the tools they need to provide a stronger customer experience. Astea offers private, public, and multi-tenant cloud-based deployment options to accommodate the business needs of each client with equally powerful solutions. Regardless of which cloud hosting option you choose for your FSM platform, Astea provides its award-winning managed services to ensure that FSOs can focus on delivering superior servicerather than being occupied with their IT systems. 

Watch this video to see why over 80% of FSOs choose cloud-based deployments for their FSM solution.


Cloud-hosted FSM solutions can enhance your organization’s success in today’s marketplace through:

  • The speed and flexibility of the cloud that enables your team to more quickly address customer concerns.
  • Usage-based pricing models that provide a cost-effective means of connecting your workforce and customers.
  • High availability and resiliency of cloud solutions to guard against system downtime and lost business opportunities.
  • A Unified IT system that brings the value of untapped data insights to eliminate inefficiencies and achieve better service outcomes.

Want to learn more about how Astea can help your organization embrace the future of field service with the Cloud? Download the Astea Cloud Capabilities ebook now.

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Cloud-Based Delivery Models for Field Service Software

Field service companies can leverage the cloud to reduce the challenges of system migration and achieve fast deployment, without sacrificing performance or functionality. Once deployed, companies have full control over their data in a secure, reliable, and highly-scalable cloud environment. Astea’s cloud-hosted FSM solution eliminates the need for on-premises infrastructure, thereby minimizing the need for costly IT expenditures on hardware, software installation and configuration, software upgrades, and maintenance. Some common motivations for cloud migration include:

  • Businessman presses a button on a virtual screen with image of a cloud, representing cloud concept. Fast deployment and solutions that can evolve with business needs so your organization is not tied to the limitations of on-site solutions.
  • Remote access to back-office apps and information so field staff can offer richer and more personal customer experiences during service calls.
  • Reduced short-term and long-term IT expenditures, enabling your business to make smart investments to keep up with market demands.
  • Improved data and system security to ensure sensitive information is never at risk and maximum system uptime is achieved.

The Benefits of Astea’s Alliance FSM Platform on Azure

We strongly encourage our customers to take advantage of Microsoft’s long history of simple but powerful software solutions by opting for Astea’s Alliance Enterprise platform hosted on Azure. Key benefits include:

  • No Upfront IT Infrastructure Cost
  • No Need for Dedicated IT Resources
  • Shift from Capital to Operational Expense
  • Faster Implementations
  • Lower Deployment Costs
  • Faster ROI
  • Free & Continuous Software Updates
  • 99.9% Guaranteed Uptime and Swift Disaster Recovery
  • SOC 2 Certification

With our cloud-friendly, industry-leading FSM software, Astea can help your field service organization realize these benefits and deliver stronger service to customers.

Get Built-in Security and Industry Best Practices

When the Alliance FSM platform is deployed on Microsoft Azure, you benefit from the built-in security of the cloud. Microsoft invests $1 billion annually into Azure security and deploys AI-powered cybersecurity programs to protect cloud environments. In addition, Microsoft boasts the largest global network of data centers and offers low-latency services worldwide.

As a Microsoft Gold Certified partner, Astea receives continuous support, training, and tools from Microsoft to ensure that all Azure deployments go smoothly.

Astea has the experience and expertise to help your FSO shed legacy IT systems and leverage cloud-hosted field service software to better meet customer expectations, surpass your competition, and secure a business advantage for years to come.

Still need more info on field service cloud deployment? Download our full Cloud Capabilities eBook now.