Astea 首席运营官访谈： 如何利用客户体验提高利润
Astea Alliance Enterprise Knowledge Management software offers competitive service-centric businesses with a competitive edge. Team members can work more effectively with embedded and searchable resources they needed to complete tasks. Every employee has access to real-time mobile access to a host of assets. Resolution notes, annotated photos, product manuals, and technical support documentation helps users quickly find the information they need (both online and offline).
Ultimately, Knowledge Management seamlessly manages data storage and synchronization efficiently, accurately, and safely. The result is better internal communication and collaboration, and increased customer satisfaction.
Research demonstrates that the most successful knowledge management systems are those that are fully integrated.
In the competitive service-centric space, it’s vital to adopt a management strategy that covers the 4 C’s:
Together, the 4 Cs effectively create a community-oriented knowledge management system. But how exactly does this systematic knowledge management work?
The Astea Knowledge Management system effortlessly manages data storage and synchronization, so your entire workforce can:
We know that every service delivery based business needs instant, searchable knowledge access. That’s why searchable knowledge bases can be found throughout the Alliance service lifecycle management suite. Astea Alliance Enterprise provides your business a cutting edge by giving customers, technicians, dispatchers, and managers access to shared knowledge.
Knowledge Management tools and features include:
Knowledge sharing has never been easier. Dispatch, field technicians, and customers can all be on the same page with Alliance Knowledge Management. Knowledge support systems are available to:
Now you can connect your entire workforce and enable customers to access helpful resources. Your customers can even enter their own work orders and add to the knowledge base by registering warranty information.
Comprehensive knowledge management systems have the power to perfect workflow. Astea Alliance Knowledge Management eliminates the need for time-consuming paper trails and communication inefficiencies. Team members can easily collaborate, diagnose problems, and resolve customer issues—all in one platform. As a result, additional service appointments are significantly reduced. Astea Alliance KM system serves as the most connected field service management and mobility platform on the market. Get ready to:
The systems and tools of Astea’s Knowledge Management platform naturally support endless service-oriented industries. Our client base includes:
Alliance in-platform messaging and chat tools boost business organization culture with:
Technicians can launch an interactive video session from any connected location. As the most effective KM system, Alliance eliminates the need for outside messaging and phone calls.
Ultimately, you have everything required to maintain your team’s knowledge base on one seamless platform.
Astea has helped over 600 companies to promote organizational cultures since its inception in 1979. Our mission is to drive even higher levels of customer satisfaction with faster response times. In a saturated market, Astea recognizes how imperative proactive communication is combined with highly personalized experiences—at every customer relationship touch point.
Knowledge Management reduces inefficiencies, encourages collaboration, and ultimately boosts customer satisfaction.